Refund & Cancellation Policy

Effective Date: 26/07/2025

At PrepQuest, we are committed to providing a seamless and high-quality learning experience through our digital test series and educational resources. As our products are delivered digitally and accessible immediately upon purchase, we follow a transparent and fair refund policy as outlined below.

1. Standard Policy

All purchases made on PrepQuest are considered final. Once access to the digital content is granted, we do not offer refunds or cancellations, as per industry standards for digital goods.

2. Exceptions

Refunds may be considered under the following limited circumstances:

• Duplicate payment for the same test series or subscription plan
• Technical issues that prevent access to purchased content and are not resolved within 3 business days after reporting to our support team

3. Refund Request Procedure

If you believe you are eligible for a refund, please email us within 3 days of the transaction at admin@prepquest.in with the subject line: “Refund Request – [Your Order ID]”. Include details of the issue, your registered email address, and a screenshot or transaction reference.

All refund requests will be reviewed by our support team and addressed on a case-by-case basis. Approved refunds will be processed within 3–5 business days to the original payment method.

4. Cancellation Policy

As we offer non-tangible, digital goods, there is no option for order cancellation once the payment is processed and access is granted.

For any queries or concerns, please reach out to our team at admin@prepquest.in. We are here to help you have the best possible learning experience with us.